Tidel Park Coimbatore had three different types of tenants, three different billing formulas, and one very manual process that consumed the team every single month. EnSmart delivered a complete Tenant Billing Software solution — no hardware, no disruption — and when the bills were compared against Tidel's own manually generated bills, every single number matched 100%.
IT Park · Coimbatore · 2022 · EnSmart Tenant Billing Software · 94 Consumers · 3 Categories
Download the Full Case Study →The billing team at Tidel Park Coimbatore already had meters on the wall and readings coming in. What they did not have was a system that could make sense of it all. Every month, the team would sit down with spreadsheets and manually work through 94 tenant bills — each one calculated differently depending on whether the tenant was a General office, a Food Court unit, or an SME. General tenants needed energy readings plus pantry power. Food Court tenants required a multi-step calculation covering common area lighting, AC power, additional working hours, and kitchen exhaust. SME tenants had fresh air fan and cassette unit charges on top of their meter readings. The formulas existed. The data existed. But every month, it took days of manual effort to turn that data into bills — and one wrong number in a spreadsheet could cascade silently across every bill in that category before anyone caught it. The team did not need new meters. They needed software that could finally do what the spreadsheets were doing — only faster, accurately, and without the monthly panic.
The result:
Inside the full case study, you'll see:
| Year | Milestone |
|---|---|
| Week 1 | Project kickoff — existing billing formats and worksheets collected from Tidel team; software configuration begins for all three consumer categories |
| Week 2 | General consumer billing engine configured; Food Court multi-variable formula built including common area lighting, AC power, and additional working hours |
| Week 3 | SME fresh air fan and cassette unit calculations configured; BTU constant integrated; CRP balance module set up; meter tags mapped and grouped |
| Week 4 | Sample bills generated for all three categories and reviewed with Tidel team; corrections applied including logo, alphabetical ordering, and annexure format |
| Ongoing | System live for monthly billing; continuous support and updates provided by EnSmart based on Tidel team requirements |
See how EnSmart helped Tidel Park Coimbatore deliver this project — full methodology, system architecture, and measurable outcomes inside the PDF.
Download PDF →Tenant billing is not just about automation — it is about trust. Every tenant who receives a bill needs to know the number is right. Every facility manager who signs off needs to know no formula was missed and no meter was misread. At Tidel Park Coimbatore, EnSmart earned that trust without touching a single meter or laying a single cable. Pure software, configured in one month, validated against Tidel's own manually produced bills — and every number matched exactly. Not approximately. Not mostly. Exactly. The system has been live since 2022 and continues to run, evolve, and deliver accurate bills every single month.